3636 N 16TH ST. PHOENIX, AZ 85016 | Monday-Friday : 7.00am-5.30pm  |  Saturday/Sunday : Closed

The extra mile....

Management goes the extra mile!!! I’ve been a loyal, satisfied customer for many years. Recently I experienced an issue with a repair done here. Martins didn’t have to fix it. They stepped up, showed their integrity and resolved my issue. As always, they put the customer first! Thanks Guys!!

Kim, Thank you for your understanding that things don’t always work out perfect the first time but that we are always here to make it right if it doesn’t. Our customers are why we continue to do what we do and why we truly love our careers. Thank you again, Dave

Kim D

Premium service - but a premium price

Martin's is by far one of the finest mechanic shops I have been to in over 40 years. Their service, work, and ethics are unmatched. I have recommended them to anyone who needs car work, and will continue to do so in the future. All of that being said, they are not cheap. You will pay more here than other shops, but you will also get a team of dedicated professionals who will bend over backwards to help you out, who will take the time to happily explain everything that needs to be done, and will stand by their work. In my opinion, well worth the price.

Chris, it is an honor to have you understand that what we offer our customers with top technicians, service advisors and equipment can at time cost a bit more. We do all we can to keep our services equal to their costs as we also backup all we do with customer service that equals no other. Thank you again for all your referrals, that is truly our biggest compliment. Dave

Chris D

I have always described Martin's Auto is that i have never had to bring my vehicle back for the same problem. it is always fixed right the first time. that is important to me.

As usual, the work is done timely and efficient. done right the first time every time...

As we know not all repairs are created equally! Thank you for your continued business and we will continue to give you top service from our top technicians. Drive Safe, Dave.

Verified Customer
Need to add the super convenient drop off and pick-up service this family offers their customers.. Again new 85016/85014 and all surrounding zips trust your car care to folks who really do care!
Caroline B Condit
I called to set an appt. to check a code I got on my Hum. Got in first thing this morning 6.21.18 and got the completion call at 1330 hrs. My car was due for new tags July 2018 so I figured I would get emissions code fixed then go to emissions and then request new tags. Imagine my shock at hearing this WONDERFUL set of folks not only took care of the code and reset the car...BUT took it through emissions to boot! I just love the way this family owned company does business and HIGHLY recommend Martins to all newly planted folks in the valley! Thank you again for such GREAT SERVICE and care!!!!!
Caroline B Condit
I am very happy with their service. They are very professional and efficient. I was worried about the repairs cost but was not that much high. I would recommend them to my neighbors. Here is my website to contact me: http://topaircompressorreviews.com
Robin

I needed an oil change and checkup on my car. Martin's got me in right away and gave me a ride to and from my office. I'm also impressed with the informative email stating exactly what was done and what is recommended to be done with the car. The price is comparable to what I've paid at previous shops for an oil change & checkup. The only negative was that I was told the car would be ready in about an hour and after 1 1/2 hrs I called to check on the status. I would have preferred someone call me at the one hour mark to give me an update. Outside of that minor issue I am very pleased and will certainly return to the shop.

REPLY

Jeanna,

We thank you again for giving us the opportunity to experience what we have to offer our customers. We do all we can to make your visits as convenient, quick and cost effective as possible. We do strive to stay on schedule with repairs and services so we apologize for the fact you called us for an update before we could call you. Thank you for letting us know your feeling so that we can continue to get better.

Jenna J

I moved here from Oklahoma where I always had my dad or brother to work on my vehicle. I was referred to Martin's by a shop which specializes is a specific make (I have a Ford). I never felt like I was being taken advantage of and Glenn took great care in explaining things to me. I will continue to service my car here.

REPLY

Thank you Rachel,
Welcome to AZ, we are happy to have you here and have you as one of our customers. Hearing that your experience let you know we were the right choice is a true compliment. Glenn is a great asset to us and is great at communicating with customers. Thank you again and we look forward to seeing you for your next service.

Rachel C

 I've been going to Martin's Auto Repair for over a year now for all my needs. I think they're very down-to-earth, and if you have a limited budget they will work with you to find the best solution for the lowest cost if necessary. I've never had any issues after numerous visits and would highly recommend them!

REPLY

Thank you Dave, we do all we can to make sure you understand your vehicle and what it takes to care for it in the best possible way. We know auto repair can be outside your budget and we are happy to work customers to get the best results on the most important items needed first. Maintenance is the key to caring for your vehicle and that is what we are here to assist you with. We look forward to caring for your vehicle for years to come.

Dave Nuzik

Called in afternoon to see if my auto concern could be looked at (just for me to get a feel about the importance). They made it happen...even took a neighborhood drive. We scheduled a drop off the next day. Mid afternoon that next day...problem resolved...and their diagnosis was on spot. Drives like a dream...fair cost to fix...even provided a nice rental while I waited.

REPLY

Bill, you remind us why we enjoy what we do. Being able to work with our customers to meet their repair needs along with their schedule needs is what we work hard to achieve. We know how difficult it is to be without your vehicle and we are happy to have been able to get you in, out and have fixed the issue to have you driving like a dream once again. Thank you for choosing us! 

Bill Kurtz

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