Testimonials - customers review Martin"s Auto Repair
The extra mile....
Management goes the extra mile!!! I’ve been a loyal, satisfied customer for many years. Recently I experienced an issue with a repair done here. Martins didn’t have to fix it. They stepped up, showed their integrity and resolved my issue. As always, they put the customer first! Thanks Guys!!
Kim, Thank you for your understanding that things don’t always work out perfect the first time but that we are always here to make it right if it doesn’t. Our customers are why we continue to do what we do and why we truly love our careers. Thank you again, Dave
Premium service - but a premium price
Martin's is by far one of the finest mechanic shops I have been to in over 40 years. Their service, work, and ethics are unmatched. I have recommended them to anyone who needs car work, and will continue to do so in the future. All of that being said, they are not cheap. You will pay more here than other shops, but you will also get a team of dedicated professionals who will bend over backwards to help you out, who will take the time to happily explain everything that needs to be done, and will stand by their work. In my opinion, well worth the price.
Chris, it is an honor to have you understand that what we offer our customers with top technicians, service advisors and equipment can at time cost a bit more. We do all we can to keep our services equal to their costs as we also backup all we do with customer service that equals no other. Thank you again for all your referrals, that is truly our biggest compliment. Dave
I have always described Martin's Auto is that i have never had to bring my vehicle back for the same problem. it is always fixed right the first time. that is important to me.
As usual, the work is done timely and efficient. done right the first time every time...
As we know not all repairs are created equally! Thank you for your continued business and we will continue to give you top service from our top technicians. Drive Safe, Dave.
I needed an oil change and checkup on my car. Martin's got me in right away and gave me a ride to and from my office. I'm also impressed with the informative email stating exactly what was done and what is recommended to be done with the car. The price is comparable to what I've paid at previous shops for an oil change & checkup. The only negative was that I was told the car would be ready in about an hour and after 1 1/2 hrs I called to check on the status. I would have preferred someone call me at the one hour mark to give me an update. Outside of that minor issue I am very pleased and will certainly return to the shop.
REPLY
Jeanna,
We thank you again for giving us the opportunity to experience what we have to offer our customers. We do all we can to make your visits as convenient, quick and cost effective as possible. We do strive to stay on schedule with repairs and services so we apologize for the fact you called us for an update before we could call you. Thank you for letting us know your feeling so that we can continue to get better.
I moved here from Oklahoma where I always had my dad or brother to work on my vehicle. I was referred to Martin's by a shop which specializes is a specific make (I have a Ford). I never felt like I was being taken advantage of and Glenn took great care in explaining things to me. I will continue to service my car here.
REPLY
Thank you Rachel,
Welcome to AZ, we are happy to have you here and have you as one of our customers. Hearing that your experience let you know we were the right choice is a true compliment. Glenn is a great asset to us and is great at communicating with customers. Thank you again and we look forward to seeing you for your next service.
I've been going to Martin's Auto Repair for over a year now for all my needs. I think they're very down-to-earth, and if you have a limited budget they will work with you to find the best solution for the lowest cost if necessary. I've never had any issues after numerous visits and would highly recommend them!
REPLY
Thank you Dave, we do all we can to make sure you understand your vehicle and what it takes to care for it in the best possible way. We know auto repair can be outside your budget and we are happy to work customers to get the best results on the most important items needed first. Maintenance is the key to caring for your vehicle and that is what we are here to assist you with. We look forward to caring for your vehicle for years to come.
