Testimonials - customers review Martin"s Auto Repair
Good, reliable service is a given here -- with attention to detail and with clear communication about possible problems I should be aware of. Plus, the staff is always friendly and welcoming.
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Connie, thank you for your kinds words and for letting us know we earned your 5 star rating. There is nothing more important about a vehicle than understanding how to best keep it running safely. We will always do all we can to keep you updated. We look forward to seeing you for your next service. Thank you again!
Who can go wrong with personable and honest? !?!!? I don't even need to write much. These guys, are great. I'm here to stay. Period.
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Eka, it was great to meet you and to get a chance to talk and get to know you. I am happy to have been able to get you in and out quickly so that your wait with your daughter was not too long. Thank you for giving us the opportunity to service your vehicle and we look forward to being your service provider for years to come. Keep up your great work.
I mostly do work myself as I only have older cars, but came across a problem I couldn't figure out. I brought my truck in with a mystery issue (that, in all honesty I created). Dave called every step of the way with what they found. They alerted me to other issues, but didn't pressure me about them.
Problem solved, and the truck runs great. I would feel comfortable recommending them.
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Thank you Jason, we do all we can in every aspect of the shop to make sure every visit flows as well as yours. Thank you for giving us the opportunity to get you back on the road. We look forward to helping again anytime you need it.
I just relocated to Phoenix with an older vehicle and I am looking for a trustworthy mechanic. Martin's completed a 41 point inspection on my vehicle and when I checked their recommendations against my maintenance log every thing they noted was legitimate and there wasn't anything recommended that had been done I came to Phoenix. This people are very honest and service-oriented. I will be going back to have these items fixed.
Owner reply:
Rick, thank you for giving us a try! We are honored to hear that we met your expectations and we look forward to exceeding them as we care for your vehicle for years to come.
I'm very happy with Martin's fixing my vehicle, and keeping in contact with me as to what is needed. I used to take my truck to the dealer to service when needed, but Martin's is better and costs much less. They are more willing to work with the customer instead of treating me as if I know nothing
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Bob, thank you for the great feedback. Communication is the key to a great relationship and we do all we can to keep you informed. We are happy to know we continue to deserve your business and look forward to many more years of servicing your vehicles.
I’m super happy with the service that Martin’s Auto Repair provide. They are always friendly and you can trust that they have your best interests in mind when you take your car to them, they always fully explain any work that needs to be done, you’re in the best hands with Dave and the team. This visit I called at very short notice and they were able to get me in the next day just before the busy holiday period for which I’m very grateful. Thank you Martin’s Auto Repair, I highly recommend you guys as the best Auto Repair business that I’ve ever known.
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Leigh, what a wonderful review of our service.Thank you for taking a moment to let us know that we continue to deserve your business. We understand that our vehicles don't usually need service at the most convenient times so we are always happy to be able to work around your schedule. Thank you again and enjoy your holidays and drive safe!
Betty said this business tells her the real problem with her vehicle, she knows the people there and she trusts them. They do a good job.
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Betty, thank you for your review of our work. We are proud to know that we continue to earn your business with honest and reliable service. Thank you again.
My father had been using Martin's til the day he died. He taught us MANY valuable things, one of them was, when you find an honest mechanic, stick with them, so here I am....a repeat customer like Daddy taught me. ☺
Sincerely,
One of the many Carrillo’s
Martins responded on 09/18/2015
WOW, what a compliment! Thank you Salvador. We continue to be honored to earn the business of your family and of your fathers for so many years. Giving quality, honest service is the only way we will ever do business. Being a family business is another big part of our success. Dennis taught David the same valuable lessons your father taught you. Thank you again.
You guys do a great job. I have been taking my truck to Martin's Auto for almost three years. I always get great service and the best prices. Keep up the good work.
Dear Scot & the entire Martins Auto Repair Team I wanted to drop you a note of appreciation for the exceptional service you have provided to me. Beginning from the moment i called broken down on the road --- Staying open until the tow truck deliveried my "sick car" to the exhaustive work done by the team to diagnose the problem, then digging until you found the parts at a reasonable cost and finally the excellant craftsmanship of the repair. But your assistance to me didnt end there, your kindness to work with me on the financial end goes beyond the expected role in business and i will never forget it . I will continue to recommend you to all in my world.... for the fine craftsmanship, fair business practices and genuine kindness.
